Frequently Asked Questions

Everything you need to know about our premium home essentials.

What materials are used in Xtrema products?

We prioritize quality and safety by using 100% non-toxic, eco-friendly materials such as high-grade ceramics and sustainable textiles designed for long-term home use.

How long does shipping typically take?

Orders are processed within 1-2 business days. Standard shipping usually takes 5-7 business days, while expedited options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund or exchange.

Are your kitchenware products dishwasher safe?

Yes, most of our ceramic and glass collections are dishwasher safe. However, we recommend hand-washing certain handcrafted items to preserve their finish and longevity.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on your specific location.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.